Recently, I had placed the autoship order for dog food through Chewy.com, who uses FedEx for deliveries. I order this automatically every six weeks. (Let me say here that I love Chewy.com - they are totally awesome for a mega company. Let's hope they stay that way.) I also placed my Christmas dog/cat order a few days later. In between, all of the above happened (the black cyber mania AND the snow storm). I expected delayed shipments and I had a little stash of dog food that would hold me almost a week.
When the same ricochet pattern started happening on the second package, I had had enough. There was the back and forth three times, with the final delivery scheduled for three days in the future! There was no snow storm at this point. I called Chewy's again and, after suggesting that they not renew their FedEx contract and letting them know that, while I thought they were the cat's jimjams, I was not happy with their shipments. I mean, if it's delayed, then - by gum (not my exact words...) - say it's delayed. I can deal with delay. My life is a series of Plan Bs! Ahem.
They credited $15 on my order. That took the puff out of my huff.
Then it was time to contact FedEx customer service. Which was almost impossible. I could not get a human. In desperation, I pounded "0" when trapped in the automated loop and was finally directed to customer service. After a very long wait, I was finally connected to a person. I then let them know what I thought about their on again/off again notifications and wanted an explanation for the three-day gap in final delivery (if it WOULD be the final delivery). They started a file to investigate and told me that, if I hadn't heard back from anyone by Monday evening, I should call back on Tuesday. This was Saturday and the final delivery was scheduled for Tuesday. I pointed out to her that none of this was helpful and that I would be urging Chewy's to switch to UPS.
My package arrived the next day. On a Sunday. It must have involved divine intervention.
(squeak, squeak, squeak)